Dell Inc. made a promise and didn't deliver. China's bloggers and forum users fought back.
Most Americans think the Internet in China is censored.
Criticizing the government is out, but there are few constraints on going after businesses, unless, perhaps, they are government owned.
In thousands of forums, the mainland's millions...make that 53 million Chinese who visit online forums regularly...freely point out:
1. poor customer service
2. misleading company ads
3. shoddy safety standards
4. and anything else....
The Chinese are indeed vocal and active when it comes to commenting on business says a chief executive at CIC Data in Shanghai.
Dell, Inc promised a T2300 processor but delivered a T2300E processor that lacked 'virtualization techonology.' China's bloggers started fighting back.
Dell has acknowledged an 'error' but has yet to correct or compensate for it.
My bet is that China's bloggers will eventually win this war.
Taobao is the Chinese version of eBay. When 62% of its 20 million customers balked at a paid version, CEO of Taobao, Jack Ma, said "Let's take it down." Reason being - "We listen to our customers."
Dell and others would do well to listen to their customers in China as well....maybe even ask before they sell a product.
What do you think?
go to 老毕看中国
well dell has done it again. i have always that of dell as a not so good company. now a whole country of people understand how messed up dell is. dell and other companies that give us this empty promises need to be very carefull.
Posted by: Daniel Neal | August 14, 2006 10:00 AM | Permalink to Comment