India is by far the largest outsourcing market with a predicted 169,000 offshore call center staff by 2010, nearly double the present number of 95,000.
But call centers in Eastern Europe are expected to triple in that same amount of time from 3,700 to more than 10,000.
Growth in North Africa is also expected to triple from 7,800 to over 23,000...mostly driven by Egypt.
The major concerns are the high turnover rate in India and the instability in the latter players.
Still, India has to be looking west AND while doing so, looking back over its shoulder at China.
The Chinese don't have the English expertise that the other countries do, BUT there is a growing population of Chinese overseas who would like very much if someone who spoke Chinese picked up the phone to listen to them complain about their cell phonme bill overcharge.
The Chinese at home are also becoming greater consumers and they, too would very much like to have someone they can understand take their order for a book from Amazon.com or otherwise.
Isn't it great to be alive in the 21st century to see and hear about how the whole world is interacting and reacting to one another?
What do you think?
go to 老毕看中国
China is India's most competitor.China is growing like a rocket & faster than India in every field.So,if we dream to bring India as a superpower in the world we've to beat china in every field.
Posted by: Mayur Datar | January 11, 2007 11:29 PM | Permalink to Comment